Privacy Policy

Last updated: 8th May 2026

Welcome to Clovastra. We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and handle your data when you use our website.

1. Who We Are

Clovastra is an online store based in Gurgaon, Haryana, India, offering clothing and accessories including tote bags, handbags, scrunchies, and related products.

If you have any questions regarding this Privacy Policy or your personal information, you may contact us at:

General Support:

support@clovastra.com

Returns & Refunds:

returns@clovastra.com

2. Information We Collect

Even though we keep data collection minimal, certain information is necessary for running an eCommerce store.

a) Information You Provide

When you place an order or create an account, we collect:

  • Name
  • Phone number
  • Email address
  • Shipping and billing address

This information is required to process and deliver your order.

b) Payment Information

All payments are securely processed through Razorpay.

We do not store your card details, UPI credentials, or banking information on our servers.

c) Basic Technical Data

When you visit the website, some basic information may be collected automatically such as:

  • IP address
  • Browser type
  • Device information

This helps ensure the website functions properly and securely.

3. How We Use Your Information

We use your information strictly for the following purposes:
  • Processing and delivering orders
  • Sending order confirmations, updates, and transactional emails
  • Providing customer support and resolving customer queries
  • Processing return/refund requests
  • Preventing fraudulent or suspicious transactions
Order-related communications may be sent through:
orders@clovastra.com
 
Customer support communications may be handled through:
support@clovastra.com
 
We do not sell your personal information to third parties.
 
We currently do not send promotional or marketing emails unless such services are introduced in the future with appropriate updates to this policy.

4. Sharing of Information

We only share your information where necessary to fulfill your order or operate the website securely.
 
This includes:
  • Payment processing through Razorpay
  • Shipping and delivery through logistics partners such as Delhivery and other courier providers
These service providers only receive the information necessary to perform their respective services.
 
While we work closely with trusted third-party providers, delivery timelines, shipment tracking, and logistics operations are managed by the respective courier companies once an order has been dispatched.
 
We do not sell, rent, or trade customer data to third parties.

5. Cookies

Our website may use basic cookies to:

  • Keep you logged in
  • Maintain your cart
  • Ensure smooth website functionality

We do not use cookies for advertising or tracking purposes.

6. Data Retention

We retain your information only as long as necessary to:

  • Complete your orders
  • Maintain records for legal or operational purposes

7. Your Choices

Currently:

  • We do not provide account-based tools for data access or deletion requests

For any concerns, you may still contact us at support@clovastra.com.

8. Security

We take reasonable and practical steps to protect your information from unauthorized access, misuse, or disclosure.
 
Payments are processed securely through trusted payment providers, and access to customer data is limited wherever reasonably possible.
 
As a growing independent business, we continuously work to improve our systems and customer experience. However, no online platform or method of electronic storage can guarantee absolute security.

9. Third-Party Links

Our website may occasionally include links to third-party websites. We are not responsible for their privacy practices.

10. Children’s Privacy

Our website is not specifically targeted at children. We recommend that minors use the website under the supervision of a parent or guardian.

11. Shipping Region

We currently deliver orders only within India. This may expand in the future.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.

13. Contact Us

For any privacy-related questions or concerns:

Clovastra  

Gurgaon, Haryana, India

General Support:

support@clovastra.com

Returns & Refunds:

returns@clovastra.com

Order Communications:

orders@clovastra.com